Here's exactly what to expect, what to bring, and how we handle insurance — so nothing about your first appointment is a mystery.
Ten minutes with Dr. Chen about your history, your concerns, and what you want from your smile.
A complete picture of your mouth — shown to you on screen, explained in plain language.
A thorough, unhurried cleaning with our hygienist — with breaks whenever you want one.
Honest options with real prices. If nothing needs doing, we'll happily tell you that too.
Plan on about 60–75 minutes for your first appointment.
Save 15 minutes in the waiting room — complete your health history and insurance forms from home. Prefer paper? Arrive 15 minutes early and we'll have a clipboard ready.
Bring: photo ID, insurance card, and a list of current medications.
We're in-network with most PPO plans and we handle the paperwork. Not sure about your plan? Call us with your member ID and we'll check your benefits before your visit — free.
All major cards, HSA and FSA accepted. We estimate your out-of-pocket before treatment begins.
0% plans through CareCredit and Sunbit for treatment over $300 — approval takes about five minutes.
No insurance? $29/month covers two cleanings, exams, X-rays, and 15% off everything else.
Yes — we see patients from age 3 up. First visits for little ones are short, gentle, and mostly about making the chair feel like no big deal.
Never. You'll get a judgment-free exam, a clear picture of where things stand, and a plan that starts wherever you are. Coming in is the hard part — we make the rest easy.
Tell us when you book. We'll schedule extra time, explain everything before it happens, and agree on a hand signal that pauses treatment instantly. Nitrous oxide is available too.
Usually, yes — we block family appointments back-to-back so you only make one trip. Saturday mornings are the most popular slot, so book those a few weeks ahead.
We show you the photo or X-ray, explain your options with real prices, and give you time to decide. Nothing is ever done in the chair without your understanding and consent.
Tell us a time that works and we'll call within one business day to confirm.